Payment Policy

The effective date: January 15, 2025

1. Introduction

At WinstonLux, we want to ensure that your shopping experience is smooth, secure, and convenient. This Payment Policy outlines the terms and conditions regarding how payments are processed when you make a purchase from our online store, [winstonlux.com]. By completing a transaction, you agree to comply with the terms stated herein.

Contact Information:

WinstonLux
15 Birchwood Ln
Mantua, New Jersey (NJ), 08051, United States
Hotline: (856) 468-6145
Email: contact@winstonlux.com
Website: www.winstonlux.com

2. Payment Methods

We offer various payment methods for our customers’ convenience, including:

  • Credit and Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
  • PayPal: For added convenience and security, we also offer PayPal as a payment option.
  • Apple Pay & Google Pay: These mobile wallet options are also available for quick and secure payment processing.
  • Bank Transfers: In certain cases, we allow direct bank transfers for larger orders.

Each payment method is processed securely using encryption technology to ensure your personal and financial details remain confidential.

3. Payment Processing

Once you submit your order, the payment will be processed immediately. If your payment is approved, you will receive a confirmation email that includes your order details. If there are any issues with payment authorization or transaction processing, we will notify you promptly and request an alternative payment method.

Payments are due at the time of purchase. If a payment is not received or is declined, we reserve the right to cancel the order or delay shipping until the payment issue is resolved.

4. Taxes and Duties

The total price displayed during checkout may include applicable sales tax, depending on the delivery address. Sales tax rates are calculated based on the shipping destination and may vary. Customers are responsible for any additional taxes, duties, or customs fees that may be incurred when shipping internationally.

We do not have control over customs regulations and procedures, and we are not responsible for any customs delays or charges imposed by local authorities.

5. Security

We take the security of your payment information seriously. All transactions are processed through secure, encrypted payment gateways, and your personal information is protected by SSL (Secure Socket Layer) technology. We do not store your payment details on our servers.

Our website complies with the Payment Card Industry Data Security Standard (PCI DSS) to ensure the highest level of security for online payments.

6. Payment Disputes

If you notice any discrepancies in the charges on your statement or suspect fraudulent activity related to a transaction, please contact us immediately at (856) 468-6145 or via email at contact@winstonlux.com. We will work diligently to resolve the issue and provide you with assistance.

Additionally, if you initiate a chargeback with your bank or credit card provider, we may request documentation related to your dispute and reserve the right to cancel your order or restrict access to our site.

7. Refunds and Cancellations

Refunds for payments will be issued according to our Refund and Returns Policy. Cancellations can be requested before the order has shipped, and we will process them promptly. After shipping, refunds will only be issued based on the conditions outlined in the Refund and Returns Policy.

Please refer to our Refund and Returns Policy for detailed information on how returns and exchanges are handled.