Refund and Returns Policy for Winston Lux
The effective date: January 15, 2025
At Winston Lux, we strive to provide the best possible shopping experience. If for any reason you are not fully satisfied with your purchase, we offer a straightforward refund and return policy.
1. Introduction
This Refund and Returns Policy explains the process for returning products and receiving refunds for orders placed on winstonlux.com. Please review this policy carefully before making a purchase.
By purchasing from Winston Lux, you agree to the terms of this Refund and Returns Policy.
Contact Information:
Winston Lux
15 Birchwood Ln, Mantua, New Jersey (NJ)
Phone: (856) 468-6145
Email: Contact@winstonlux.com
2. Returns
We offer a 30-day return window for most products from the date of purchase. If you are not satisfied with your product, you may return it for a full refund or exchange.
Eligibility for Returns
To be eligible for a return:
- The item must be unused, in its original condition, and in the original packaging.
- Items must be returned within 30 days of purchase.
- Certain products, including custom-made or personalized items, may not be eligible for returns. Please refer to specific product descriptions for more details.
Return Process
To initiate a return:
- Contact us at Contact@winstonlux.com or by phone at (856) 468-6145.
- Provide your order number and details of the item(s) you wish to return.
- Once your return is approved, we will provide instructions for shipping the item(s) back.
Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., defective or incorrect items).
3. Refunds
Once we receive and inspect the returned product, we will process your refund. Refunds will be issued to the original payment method. Please allow 7–10 business days for the refund to appear in your account.
Exceptions to Refunds
- If the returned item shows signs of damage, wear, or use, it may be rejected, and a refund will not be issued.
- If the return does not meet the requirements mentioned above, a partial refund may be issued at our discretion.
4. Exchanges
If you wish to exchange a product for a different size, color, or model, you can follow the return process and place a new order for the replacement item.
5. Non-Returnable Items
Certain items are non-returnable and non-refundable. These include:
- Custom-made or personalized products
- Gift cards
- Digital downloads
- Items marked as “Final Sale” or “Non-returnable” in the product description
6. Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at Contact@winstonlux.com. We will provide a return shipping label for the damaged item and issue a full refund or exchange as per your preference.
7. Cancellations
Orders can be canceled before they are processed for shipment. To cancel an order, please contact us as soon as possible. Once the order has been shipped, it cannot be canceled, but you can return the item as per our return policy.
8. Shipping for Returns
Customers are responsible for shipping costs on returns unless the return is due to our error. We recommend using a trackable shipping service or purchasing shipping insurance for returns to ensure they are received. We are not responsible for items lost in transit.
9. Changes to the Return and Refund Policy
We reserve the right to modify this Refund and Returns Policy at any time. Any changes will be posted on this page with the updated effective date. Your continued use of the Site or our services after any changes indicates your acceptance of the revised policy.
10. Contact Us
If you have any questions or need assistance with a return or refund, please reach out to us at:
Winston Lux
15 Birchwood Ln, Mantua, New Jersey (NJ)
Phone: (856) 468-6145
Email: Contact@winstonlux.com