Sales Policy

The effective date: January 15, 2025

Contact Information:
WinstonLux
15 Birchwood Ln, Mantua, New Jersey (NJ), 08051, United States
Hotline: (856) 468-6145
Email: contact@winstonlux.com
Website: www.winstonlux.com

1. Introduction

Welcome to WinstonLux, your premier destination for luxury watches and accessories. This Sales Policy is designed to ensure transparency and provide our customers with clear and precise information about purchasing from our online store. By making a purchase, you agree to the terms outlined in this policy.

We are committed to delivering high-quality products and excellent customer service, and we aim to make your shopping experience as smooth and convenient as possible. Whether you’re shopping for a luxury watch or a unique gift, this policy provides guidelines for your transactions, from product selection to payment and delivery.

2. Product Information and Availability

At WinstonLux, we strive to provide accurate and up-to-date information regarding the availability of our products. Our product listings contain detailed descriptions, specifications, and images to give you a clear understanding of what you are purchasing. However, the availability of items may change rapidly, and we cannot guarantee stock levels at all times. In case a product you ordered is out of stock, we will notify you immediately and provide alternatives or a full refund.

Product Availability:

  • In-Stock Products: Items that are listed as “In Stock” are available for immediate purchase.
  • Out of Stock: Items that are listed as “Out of Stock” are currently unavailable but may be restocked. We provide a feature to notify customers once an item becomes available again.
  • Pre-Orders: For select products, we offer pre-order options where customers can purchase items that are not yet in stock but are scheduled for release.

Product Accuracy:

While we take every effort to ensure that the product details are accurate, there may be slight variations in color, design, or packaging due to factors such as lighting or different screen resolutions. Please refer to the provided product descriptions, specifications, and customer reviews to ensure the item fits your needs.

3. Ordering Process

Placing an order at WinstonLux is simple and straightforward. Once you have selected the desired items, follow these steps:

  1. Add to Cart: Choose your desired products and add them to your shopping cart.
  2. Review Cart: Once you’ve finished shopping, review your cart for accuracy in terms of the items selected, quantities, and sizes.
  3. Checkout: During the checkout process, you will be prompted to provide shipping information and payment details.
  4. Payment: We accept multiple payment methods, including credit cards, PayPal, Apple Pay, and Google Pay. Once your payment is successfully processed, you will receive an order confirmation email with all the details of your purchase.
  5. Order Confirmation: After completing your order, you will receive a confirmation email with the order number and details. If any issues arise, we will contact you promptly.

Order Modifications and Cancellations: Orders can only be modified or canceled before they are processed for shipment. Once an order has shipped, changes cannot be made. Please review your order carefully before finalizing the purchase.

4. Pricing and Taxes

All prices listed on winstonlux.com are in U.S. Dollars (USD) and are subject to change without notice. Prices are final once the transaction is completed at checkout.

  • Sales Tax: We are required by law to collect sales tax on orders shipped to certain states in the U.S. The applicable tax will be automatically calculated during checkout, based on your shipping address.
  • Customs Duties and Taxes: For international shipments, customers are responsible for any customs duties, taxes, or additional fees imposed by their country of residence. Please contact your local customs office for more information.

5. Payment Methods

We accept the following payment methods to accommodate all customers:

  • Credit and Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
  • PayPal: Pay for your order securely with PayPal.
  • Apple Pay & Google Pay: Quick and secure payments using Apple Pay or Google Pay.
  • Bank Transfers: For larger orders or businesses, we allow direct bank transfers, subject to prior arrangements.

Each payment method is processed securely through an encrypted payment gateway to ensure the safety of your financial details. If you have trouble with your payment, please contact our customer service team for assistance.

6. Order Fulfillment and Shipping

Once your order is placed and payment is processed, we will begin preparing it for shipment. Our goal is to process orders as quickly as possible, typically within 1-2 business days.

  • Domestic Shipping (within the U.S.): We offer standard, expedited, and overnight shipping options. Shipping times depend on the selected service and your location.
  • International Shipping: We offer international shipping to various countries. International shipping fees will be calculated at checkout.
  • Shipping Costs: Shipping costs are calculated at checkout based on your location and the shipping method selected. We also offer free shipping on orders over $100 within the U.S.
  • Shipping Carrier: We primarily use trusted carriers like UPS, FedEx, and USPS for domestic and international deliveries.

Tracking Your Order: Once your order is shipped, you will receive a tracking number via email. Use this number to track the status of your order on the carrier’s website.

7. Returns and Exchanges

Our Refund and Returns Policy ensures that if you are not fully satisfied with your purchase, you have options for returning or exchanging your items. The following guidelines apply:

  • Returns Window: You can return products within 30 days of purchase for a full refund or exchange, provided the items are unused, unworn, and in their original condition.
  • Exchanges: If you wish to exchange an item for a different size or color, please contact our customer service team for assistance.
  • Return Shipping: Customers are responsible for return shipping fees unless the product is defective or incorrect.

Please refer to our Refund and Returns Policy for more detailed instructions on how to initiate returns and exchanges.

8. Product Warranty

WinstonLux offers a limited warranty for our luxury watches and accessories. This warranty covers defects in material or workmanship for up to 2 years from the date of purchase. The warranty does not cover damage caused by misuse, accidental damage, or wear and tear.

For more details about the warranty, please visit our warranty page or contact our customer service team at contact@winstonlux.com.

9. Customer Support

If you have any questions about our products, ordering process, shipping, or returns, our customer support team is ready to assist you. You can reach us at:

  • Email: contact@winstonlux.com
  • Phone: (856) 468-6145
  • Business Hours: Monday to Friday, 9:00 AM – 6:00 PM EST

We aim to respond to all inquiries within 1-2 business days.

10. Privacy and Security

At WinstonLux, we take the privacy and security of our customers seriously. All transactions on our website are protected using SSL encryption technology. We do not store your sensitive payment information, and our website is fully compliant with the latest security protocols to protect your personal data.

For more information, please refer to our Privacy Policy.