Shipping Policy

The effective date: January 15, 2025

1. Introduction

We at WinstonLux strive to deliver your products as efficiently and safely as possible. This Shipping Policy outlines our procedures for processing and shipping orders from [winstonlux.com]. By purchasing our products, you agree to the terms set forth in this policy.

Contact Information:

WinstonLux
15 Birchwood Ln
Mantua, New Jersey (NJ), 08051, United States
Hotline: (856) 468-6145
Email: contact@winstonlux.com
Website: www.winstonlux.com

2. Shipping Locations

We offer worldwide shipping to the following regions:

  • United States: Nationwide shipping is available to all 50 states, including Alaska and Hawaii.
  • Canada: We ship to major cities across Canada.
  • International Shipping: We offer international shipping to most countries. International customers may be subject to additional duties, taxes, or fees upon delivery.

If your country is not listed in the available shipping options at checkout, please contact us to discuss alternative arrangements.

3. Shipping Methods

We offer several shipping methods to meet your needs, including:

  • Standard Shipping: Delivery within 5-7 business days (for U.S. domestic orders).
  • Expedited Shipping: Delivery within 2-3 business days (for U.S. domestic orders).
  • Overnight Shipping: Next-day delivery for urgent orders (for U.S. domestic orders).
  • International Shipping: Delivery times may vary depending on the destination, but generally range from 7-14 business days.

Shipping times may vary based on the shipping carrier, your location, and product availability. For international orders, customs delays may also affect the delivery time.

4. Shipping Costs

Shipping costs are calculated at checkout based on the shipping method selected and the destination. We offer free standard shipping on orders over $100 within the United States. For orders below $100, shipping fees will apply.

Please note that customers are responsible for any customs duties, taxes, or other charges imposed on international shipments.

5. Order Processing Time

Orders are processed within 1-2 business days after the order is placed. Processing times may vary depending on product availability, payment verification, and shipping carrier. Orders placed on weekends or public holidays may experience a delay in processing.

You will receive a tracking number once your order has shipped so you can monitor its progress.

6. Packaging

We take great care in packaging your order to ensure it arrives in perfect condition. All items are packaged securely to prevent damage during transit. If you receive a damaged or defective item, please refer to our Refund and Returns Policy for instructions on how to proceed.

7. Delivery Issues

While we strive to ensure timely deliveries, we cannot be held responsible for delays caused by circumstances beyond our control, such as:

  • Natural disasters
  • Carrier delays or issues
  • Customs delays (for international shipments)

If you experience any issues with your shipment, please contact our customer service team immediately at (856) 468-6145 or contact@winstonlux.com, and we will assist you in tracking or resolving the issue.

8. Returns and Shipping

If you wish to return an item, please refer to our Refund and Returns Policy for the procedures and requirements for returning products. Returned items should be sent using a trackable shipping method to ensure safe delivery.

Shipping fees for returns are the responsibility of the customer unless the item is defective, damaged, or incorrect.

9. International Shipping

For international orders, you may be subject to additional duties, taxes, or fees depending on the laws of the destination country. These charges are the responsibility of the customer. We advise international customers to check their local customs regulations to avoid unexpected charges.

10. Shipping Restrictions

Certain products may have shipping restrictions due to legal regulations, hazardous materials, or carrier limitations. If a product cannot be shipped to your location, we will notify you during the checkout process.

11. Shipping Insurance

For added peace of mind, you can opt for shipping insurance during checkout. This ensures that your shipment is covered in case it is lost or damaged during transit. If you choose not to purchase insurance, you assume full responsibility for any damages or losses that occur during shipment.